Make a business claim

Our business team can help you get things back on track.

It’s helpful to have the following details at hand, but not essential to start the claim:

Your Policy number - this is on your policy documents
Photos of your damaged or lost items

This is the form for:
• business assets claims
• business interruption claims
• construction and engineering claims
• liability claims.

Vehicle claim form

Windscreen claim

Business claim form

This is the form for:
• business assets claims
• business interruption claims
• construction and engineering claims
• liability claims.

Vehicle claim form

Windscreen claim

After you’ve submitted your claim:

Keep your claim number handy. Include it in the subject line of any emails you send us, so we can match it to your claim and avoid delays.

An assessor may visit to check the damage. This helps us understand your claim better. We’ll contact you to arrange a time if needed.

We’ll inform you if your claim is accepted. We aim to get things sorted for you as quickly as possible, but timeframes will vary depending on the complexity of the claim.

Additional information on our motor claims.

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.