Make a windscreen claim
Windscreen claims are submitted directly to Vero by approved repairers, so you just need to book a repair!
Book a repair
Approved repairers submit claims directly to Vero for you, and Vero offers Repair Guarantees for the life of vehicle ownership.
After your booking with an approved repairer, they will confirm the next steps and any excess payable.
Your policy number is included on your policy documents, it’s also available on MyVero for certain policies. If you get stuck, you can contact our team on 0800 800 134 or your broker.
Damage to your vehicle's windscreen, rear windscreen and side windows.
Depending on your policy, other parts of your vehicle may be covered under the windscreen benefit, such as your vehicle's headlights and taillights. Our glass suppliers, however, will only repair damage to the glass itself, any other damage should be referred to a panel beater.
Please refer to your policy wording for more information.
You will need to pay your excess to the windscreen repairer when you collect your vehicle.
You will receive a reference number and one of Claim's Team Members will be in touch with you within 48 hours.
Not all windscreens require replacement. Many chips are repairable, which can save time, avoid the need to pay an excess and reduce the impact on the environment.
Sometimes replacing the windscreen is unavoidable. For example, if the damage is within the direct vision of the driver’s side, if the crack spreads extensively or it’s affecting drive assist functionality.
The degree of damage is not always evident to the untrained eye, so it’s always best to get the help of someone in-the-know, who’ll be able to advise you if it can be repaired or replaced. Your windscreen is an important safety feature of your car and is also checked as part of your Warrant of Fitness, so don’t delay getting it fixed!
