Make a windscreen claim

Whether it’s a small chip, a crack or your windscreen needs to be replaced – don’t delay! We partner with windscreen repairs throughout the country to make this quick and easy for you. Grab your policy number and book an approved repairer near you.

After you’ve submitted your claim:

You’ll receive an email with details to book with a repairer. Bring your vehicle in for the appointment, and the repairer will handle the rest.

Your repairer will sort the paperwork. They’ll lodge your claim directly with us so there’s one less thing to worry about.

Repair or replacement. If your windscreen needs to be repaired, there is no cost. If your windscreen needs to be replaced, you’ll need to pay an excess, unless you’ve selected the optional ‘Excess-free windscreen and window glass benefit’ in your policy.

Windscreen FAQs:

What else do I need to know?

You will need to pay your excess to the windscreen repairer when you collect your vehicle.

Not all windscreens require replacement. Many chips are repairable, which can save time, avoid the need to pay an excess and reduce the impact on the environment.

Sometimes replacing the windscreen is unavoidable. For example, if the damage is within the direct vision of the driver’s side, if the crack spreads extensively or it’s affecting drive assist functionality.

The degree of damage is not always evident to the untrained eye, so it’s always best to get the help of someone in-the-know, who’ll be able to advise you if it can be repaired or replaced. Your windscreen is an important safety feature of your car and is also checked as part of your Warrant of Fitness, so don’t delay getting it fixed!

Yes you can. Simply complete this form and take your vehicle to your preferred glass supplier. We will work directly with them. If an excess is payable you will need to pay the glass supplier.

Your policy number is included on your policy documents, it’s also available on MyVero for certain policies, or, if you get stuck, you can contact our team on 0800 800 134.

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.