UNDER­STANDING INSUR­ANCE FRAUD

Insurance fraud can be anything that involves deceiving your insurer. It can be small – like adding an extra item or two to a claim. Or it can be big – like fabricating a claim event like a car theft. 

Types of insurance fraud include:

• Making false statements to support a claim
• Falsely adding items that weren’t affected onto your claim
• Making up a claim situation or staging a claimable event
• Claiming the same item multiple times
• Not telling your insurer material information. This can be things like that you’ve previously had criminal convictions or declined claims, or providing misleading information about the things that you’re insuring.
• Making a claim for something that happened before you purchased your policy

No matter how big or small it seems, all types insurance fraud can have serious consequences. 

People who commit fraud will have their claims declined and policies cancelled – they can even receive a criminal conviction.

If you have had a claim declined due to fraud, it may be difficult to get insurance cover in the future. Most insurers record claims in the Insurance Claims Register, so almost all New Zealand insurers can identify people with declined claims when they’re approached for cover.

Because people who have committed fraud can find it difficult to get insurance, they may also have difficulty taking out a mortgage or obtaining finance for a vehicle.

Read your policy terms and conditions carefully

Make sure you check the terms and conditions that apply to your policy, so that you can be sure you've met all your obligations before you’re in a situation where you need to claim.

For example, it’s important that you comply with our requests and disclose any material information we ask for.

You could also check out the Fair Insurance Code, which has information about what responsibilities you and your insurer have.

Honesty is the best policy

We all embellish a story from time to time - exaggerating the size of that marlin you caught is pretty harmless. But when you’re making a claim or taking out a policy with your insurer, you need to be honest.

Look out for others

If you are aware of someone who has, or is thinking of committing insurance fraud you should remind them that it could have serious consequences.

Ask for advice

If you think you need to make a claim but you’re not sure about your policy cover, obligations or other details of what is involved in making a claim, you can call us for advice – see our contact details. Otherwise you can talk to your broker or adviser about your policy obligations and making a claim. We’re here to help.

If you're aware of someone committing insurance fraud, we encourage you to report it. There are a couple of ways you can do this: 

If the person is a Vero customer (or insured with any of our associated brands), you can contact our Fraud Intelligence Team to notify us.

If you’re not sure who they’re insured with, you can make a confidential report through the Insurance Council of New Zealand.