Media release

Vero part of New Zealand’s ‘essential services’

25 March 2020

Suncorp New Zealand is ensuring its general insurance business Vero will remain open for business from Thursday onwards, in line with the New Zealand Government’s classification of insurance as an essential service.

Vero has scaled up its work from home capacity to enable customer servicing and claims management to continue during the lock down period. The business is well equipped to work remotely, with many team members already used to working flexibly on a regular basis.

Suncorp New Zealand Chief Executive Paul Smeaton says, “Insurance is vital in supporting the financial resilience of New Zealanders.”

“We want to assure customers that we’re open and able to receive and process their claims. If you need to contact us, please do so via our website or phone, or contact your broker or advisor.”

As the Vero team transitions fully to working from home, there may be some practical constraints on how they operate. Like many New Zealanders, a number of team members are balancing delivering for customers with caring for families.

“We’ll be doing our absolute best to prioritise helping you – please understand if it takes us a little longer than we’d like to answer your call.” 

For customers who need specific guidance around the terms and conditions of their Vero insurance policies, we recommend they talk with their broker or advisor in the first instance. For those that need to contact us, click here.