Commercial Hull Claims

Marine hull insurance covers accidental loss or damage to the boats you use for commercial purposes. If you need to make a claim, we’re here to help.

If you are a Broker or Advisor, make a claim here.

Our simple commercial hull claims process steps:

It helps to have ready:

A copy of your marine insurance policy
Copies of all paperwork related to the boat and claim, including the copy of protest, the certificate of survey, and the letter of subrogation
Photographs of any damage to the vessel or equipment
Photographs of any damaged or incomplete cargo
Copies of any other communication regarding the incident and losses
Photographs, evidence, and other documentation
Hull claim form (filled out and signed)
Deck & Engine Room Log Book
Receipt of Repairs (if any)
Survey Report and photographs
Receipt of drydocking

Let us know about any loss or damage to your boat by email as soon as you can. Have your policy number and claim details ready. For after–hours emergency assistance in New Zealand, call Sedgwick on 0800 800 270.

Depending on the nature of the damage, we might need to send a surveyor to help you with your claim. They can give you expert advice. After the survey, we might need more information from you. We’ll let you know what documents we need as soon as possible.

We’ll review the documents against your policy and make a decision.

After we've reviewed the details of your claim against your policy, we'll decide if we can accept your claim. If your claim is accepted, we'll ask you for your bank details for any future reimbursements. Often, we pay your repairers direct, minus your excess.

Hopefully the stressful part is now over. Using the information you provide to us, your broker will work hard to put things right as fast as they can. They’ll be in touch so you know what’s happening at every step of the way.

Things to do before you make a commercial hull claim

Make sure everyone’s ok.

If your boat is on the water, make sure everyone on board is safe and sound. If anyone is injured, call 111 immediately or the Coastguard on VHF. If you’ve been in an accident, let Maritime New Zealand know what happened.

Act quickly!

Take steps to stop any further damage and do everything you can to safely look after any insured property or boat.

Call the police.

If your boat has been stolen, damaged, or vandalised, call the police right away on 105.

Gather evidence and documents.

Take photographs or videos of any damage. Get print-outs from your boat’s electronic equipment and the names of any witnesses. You can also draw diagrams of what happened or make notes on marine charts.

Get the names, contact numbers, and insurance details of anyone involved.

If you think there could be a claim against you under the third party legal liability section of your policy, follow Vero’s marine liability claims procedure . If you get any emails or letters from third parties who are involved in the claim or responsible for the damage, send them on to us. We’ll handle it.

Making a claim

Hull claim form

Marine Claims Information Sheet

For Pleasurecraft claims, see our Pleasurecraft page.
Brokers and advisers can find more documents in the Broker & Adviser Centre

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.