Severe rain and weather: If you are a Vero customer and need to claim, fill out our online claims form Claims | Vero or contact your broker.
House Claims
Your home is where your heart is.
Our quick and easy house claim process helps to ensure you and your family are safe and sound as fast as possible.
If you are a Broker or Advisor, make a claim here.
Our simple claim process steps:
It helps to have ready:
- Your policy number (not required)
- Photos (not required)
- Bank account details (not required)
- Police file number (if relevant)
1
- Contact your broker or adviser if you have one. We will work with them to ensure your claim gets processed as quickly as possible.
- Make a claim online
- Download and complete our House and Contents Claim Form then email it to newclaims@vero.co.nz.
- Alternatively you can call us to make a claim.
2
We’ll review the details of your claim against your policy to see how we can help. We’ll get in touch if we need more information and to talk about what you need to do next. If we need to send out a specialist to visit your property, we’ll arrange a time that suits you.
3
If we accept your claim, we’ll work with you to organise contractors or tradespeople to visit your property and give you quotes for any work that might need to be done.
4
Once you’ve accepted any supplier quotes, we’ll either settle the repair costs in cash, or have our suppliers work with you to get the repairs completed as soon as possible. You’ll have to pay your policy excess before the work gets started. Our teams will be available to support you throughout the repair process.
5
Hopefully the stressful part is now over. Once the repair work is completed, we’ll get in touch to check if you’re happy.
