Severe rain and weather: If you are a Vero customer and need to claim, fill out our online claims form Claims | Vero or contact your broker.
Contents Claims
Life is full of surprises – both good and bad.
We’ve designed our general claim process to be fast and easy, so we can sort things out for you straight away when things go pear-shaped.
If you are a Broker or Advisor, make a claim here.
Our simple claim process steps:
It helps to have ready:
- Details of the contents you're claiming for
- Police file number (if relevant)
- Your policy number (not required)
- Photos (not required)
- Bank account details (not required)
1
- Contact your broker or adviser if you have one. We will work with them to ensure your claim gets processed as quickly as possible.
- Make a claim online
- Download and complete our House and Contents Claim Form then email it to newclaims@vero.co.nz.
- Alternatively you can call us to make a claim.
2
We’ll review the details of your claim against your policy to see how we can help. We’ll get in touch if we need more information and to talk about what you need to do next, how much excess you need to pay, and how you can pay it.
3
If we accept your claim, we’ll get quotes from our suppliers usually within 24 hrs. If we can’t source replacement items, we’ll work with you and our suppliers to find similar items. We pay out claims through purchase orders, but if you’re not covered for replacement then we can do a cash settlement of the agreed market value by direct credit.
4
If an item needs to be replaced, we’ll get it delivered to you. If something needs fixing, we’ll transfer money to your bank account so you can organise repairs when it suits you.
5
Hopefully the stressful part is now over. Using your information, we’ll work hard to put things right as fast as we can. We’ll be in touch so you know what’s happening at every step of the way.
