Make a claim

Let’s get things sorted

Whatever’s happened, we’re here to help sort it out. Let’s get your claim started.
First up, what are you claiming for?

Need an urgent tow or emergency accommodation?
We’re here to help day or night - contact our team on 0800 800 134 for urgent assistance.

Vehicle claim

Windscreen claim

Home claim

Contents claim

Business claim

Farm claim

Pleasurecraft claim process

Cargo claim process

Marine Liability claim process

Commercial Hull claim process

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.